Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note that the shipping times provided are estimates as the Covid-19 pandemic might cause unexpected delays.

Domestic Shipping Rates and Estimates

We ship only to the Contiguous USA, excluding orders to Alaska, Hawaii, and other non-contiguous U.S. locations.

Final shipping charges for your order will be calculated and displayed at checkout. 

Shipping fees are calculated based on the item weight.

Weight

Estimated delivery time

Price

0-1 lb

5 to 8 business days

$5.99

1-2 lb

5 to 8 business days

$7.99

2 lb and up 

5 to 8 business days

$9.99


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@exploratoy.com with your name and order number, and we will look into it for you.

You can track our order here.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@exploratoy.com If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please refer to our Full Refund Policy here

You can always contact us for any return questions at info@exploratoy.com.